Professor Don Wardell, the chair of the Operations and Information Systems department the David Eccles School of Business, was quoted in the Chattanooga Times Free Press in this story about how corporations and firms are using scripts in customer service interactions and how customers respond. Read the full story here.
Ashley Hill joined the Eccles School team this month as the Customer Service Supervisor. Ashley is in charge of the front desk and staff and students who work to answer questions, reserve rooms and provide information for students, visitors, faculty and staff. She joins the Eccles School after working at Primary Children’s Hospital as an assistant manager for environmental services, which encompassed the janitorial [...]