Mandatory mentorship could help keep poor performers on the job

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  • Call-center workers enrolled in a mandatory mentorship program outperformed their peers by 18%, according to a new study.

Mandatory mentorship could help keep poor performers on the job

Voluntary mentorship programs tend to reward those who are already primed for success — eager to learn, engaged, good collaborators.

But what if companies required mentorship for new employees?

The Eccles School’s Nathan Seegert and his colleagues recently studied this question at a call center and found that those who were voluntarily in mentorship programs did not see a huge difference in success levels. But those whose participation was mandatory outperformed their peers by 18%.

Read the in-depth findings in Quartz at Work.

2021-10-26T15:45:32-06:00October 26th, 2021|

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