Disagreement and conflict seem to be everywhere we look. Heated tempers hijack productive conversations, preventing understanding and resolution. At the other extreme, staying silent or feeling unsafe to express an honest opinion makes productive problem-solving impossible. The ability to express disagreement respectfully and effectively is essential to a civilized society and a healthy workplace. It is possible to defend personal convictions while also understanding opposing viewpoints. In this course, you will learn critical skills for navigating difficult conversations. Compromise, negotiation, and persuasion and interact respectfully with others who think, work, and live differently than we do.