//Conflict Management and Resolution

Conflict Management and Resolution


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Working in teams can promote efficiency, creativity, diversity, critical thinking, synergy, and rewarding workplace relationships, but it can also leave team members feeling frustrated, alienated, voiceless, and confused. While no one formula can guarantee team success, this program will examine research that reveals effective and ineffective practices for successful communication among teams. You will learn to recognize and manage diverse communications styles.


  • Identify potential challenges faced in teams and strategies to address them.

  • Develop methods to help teams tap into the full measure of their resources.

  • Realize the effects of conflict and collaboration on team success and individual satisfaction.

  • Discover how to promote an organizational climate of open and ongoing feedback.

  • Practice multiple techniques of giving feedback, with attention to context, role relationship, and personality style.


Online Materials
1 day of recordings

In-Person Date
October 15, 2021

In-Person Time
8:30 a.m. – 4:30 p.m.


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  • Class format subject to change if required by health codes.

Proof of accomplishment

SHRM Recertification Provider 2020

Eccles Executive Education is recognized by SHRM to offer SHRM-CP or SHRMSCP professional development credits (PDCs). This program is valid for 13 PDCs. For more information about certification or recertification, please visit SHRMCertification.org.


Jennifer Cummings Ph.D.

Jennifer Cummings, Ph.D.

Dr. Jennifer Cummings is an Associate Professor (Lecturer) in the Management Department at the David Eccles School of Business and a Visiting Assistant Professor in the Department of Communication at the University of Utah.


  1. Katrina Johnson

    “Engaging topic! Lectures were interesting and went by quickly, activities were fun and informative, both days flowed well and were enjoyable. Great instructor.”

  2. Katrina Vastag

    “I honestly enjoyed learning how to communicate more firmly, yet respectfully, by the example of Jennifer Cummings.”

  3. Katrina Vastag

    “The content had abundant tips and resources for real life application, which is sometimes rare from professors. Loved it.”

  4. Katrina Vastag

    “It’s a great reminder of how to work effectively with others and a good framework for teaching my teams.”

  5. Katrina Vastag

    “This was an outstanding class, examples were really relevant and realistic, instructor did an exceptional job of engaging everyone in the room using a variety of teaching techniques and provided appropriate breaks.”

  6. Katrina Vastag

    “Jennifer’s style, presentation, speech, and tone were so easy to listen to. I really enjoyed the pre-reading assignments that framed the content we would be learning. There was also an appropriate amount of class examples and feedback weaved into the content delivery. Jennifer was excellent at maintaining a good flow.”

  7. Katrina Vastag

    “Very insightful. Fabulous women to collaborate with. Jennifer Cummings was fabulous – delightful and knowledgeable.”

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