Top Operations & Performance Certificate
You want to make a difference. But every day you and your team face competing pressures, growing demands, shrinking resources, and monumental challenges. We understand how hard it is. Whether you’re an aspiring manager, experienced executive, or a team under pressure, this certificate can help.
Don’t hire an expert; become one.
In a class of its own, the Top Operations & Performance Certificate is one of very few in the country customized for government and nonprofits. Our team of expert instructors will give you the increasingly critical, in-demand operational expertise you need to succeed. Using a proven innovative approach, they’ll guide you in applying it to your real-life work priorities as a course project.
You’ll hone your leadership and management to:
- Leverage limited resources, solve seemingly impossible problems, and achieve transformational results
- Successfully design, implement, measure, and improve strategic performance for the best customer experience and outcomes
- Harness your work to deliver sins for yourself and all of your stakeholders
Stand-out contribution at work and give you a competitive advantage in your career.
10 Signs You and Your Team Want This Certificate
Not sure what to do, which problems to fix, or how to make time for what matters?
Need to serve more people but can’t keep up and do a good job?
Have new requirements but not new resources?
Have growing delays, backlogs, and waitlists?
Need work to be easier for yourself and your overburdened team?
Not sure how to manage costs without compromising service quality and quantity?
Not sure how to scale and sustain a service within budget?
Need to get more done but don’t even know how much work to plan for, what will take to get it all done, and if/when it will actually improve results?
Invested millions in new technology but it didn’t make things better for staff nor produce better results for customers?
Pulled in every direction by lots of performance measures and stakeholders?