Top Operations & Performance

In-Person
Certificate

As a senior manager, you face unprecedented complexity, competing pressures, and daunting demands. Your ability to solve problems, transform performance, and maximize value has never been more essential. And the expertise to do so has never been more in-demand. This certificate program has the tools you will need to succeed. We encourage you to register your team (3-6 individuals) in this cohort setting where you will build a System Design Plan that will benefit your team and organization.

The course is designed to help leaders, managers, and teams in any organization—government, business, religious, or nonprofit—discover an approach to operational excellence that brings together key principles, best practices, and practical tools from several disciplines—service operations management, Theory of Constraints, systems thinking, and human-centered service design

With personalized coaching, you’ll develop a System Design Plan related to your current work to help you:

  • Create clarity and focus to amplify your impact
  • Design services for the best customer experience and outcomes
  • Manage complex systems and processes
  • Leverage limited resources to lighten workloads, increase capacity, and improve quality results
  • Measure and maximize value for your team, customers, funders, and other stakeholders

Course Feedback

  • “Loved the program, the info provided is desperately needed for all levels of government”

  • “This program would prove incredibly valuable to my organization”

  • 92% of participants strongly agree the course professionally benefitted them, their work output, and overall organization.

Impact

Individuals

  • Personalized coaching for your System Design Plan

  • New expertise and a certificate

  • Expanded network and opportunities

Teams

  • Synergy of shared vision and expertise

  • System Design Plan to guide your team

  • Group consultation to help you achieve positive results

Organizations

  • Receive a System Design Plan ready to produce results

  • Investment in internal expertise rather than pay expensive external experts.
  • Access to ongoing learning opportunities

Logistics

Format
In-Person

Class Time
8:30am – 4:30pm

Class Dates
September 9-12, 2024

Utah Resident Price
$950

Out-of-State Price
$3,950

  • Students will be required to join a short orientation on Zoom.

  • Breakfast, lunch, & snacks will be provided on class days.

Spots Fill up Fast

Spots Fill up Fast

Register Now

If you have registration questions or need help registering your team, please contact andrew.wilkinson@eccles.utah.edu

Proof of Accomplishment

Those who demonstrate expertise by attending and participating in all class sessions and presenting your final System Design Plan will receive:

Transformational Operations & Performance (TOP) in Government & Nonprofits Certificate

Certificate

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Faculty

Kristen Cox

Kris Cox, Executive Director of the David Eccles School of Business’ Initiative on Government Improvement, is a passionate public servant with a career spanning multiple decades, governments, and sectors. She recently served as Executive Director of Utah’s Governor’s Office of Planning and Budget. The executive branch improved performance, service, and value for Utahns with her leadership by 35%. She served as a presidential appointee and leader for the National Federation of the Blind (NFB). She was the first secretary of the country’s first cabinet-level disabilities department. She is the founder of Epiphany Associates and The Fulcrum and co-authored Stop Decorating the Fish and The World of Decorating the Fish (net proceeds donated to the NFB). Kris has received many honors, including an honorary doctorate from Snow College, the Utah State Legislature’s official citation for exemplary service, and Governing Magazine’s 2016 Public Official of the Year.

Glen Schmidt, Ph.D.

Glen Schmidt, David Eccles Professor of Business, is Chair of the Operations and Information Systems Department. His research interests include new product development, supply chain management, and lean-six sigma operations. He has won recognition for teaching and research excellence at the Eccles School and professional societies, including the Institute for Operations Research and the Management Sciences (INFORMS) and the Production & Operations Management Society (POMS). Industry experience and/or research have been connected to healthcare, high-tech, heavy-duty equipment, automotive, energy, and government.

Staci Ghneim, Ph.D. ABD

As the Director of the David Eccles School of Business’ Initiative on Government Improvement, Staci has blended experience in business, social work, the public sector, and nonprofit management. She has run her own business and worked for the State of Utah, local nonprofits, and international firms.

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Initiative on Government Improvement