Top Operations & Performance<\/h1><\/div>\t\t\n\t\n\t\t<\/i>\n\t\tIn-Person<\/span>\t\n\t<\/div>\n\t\n\t\t<\/i>\n\t\tCertificate<\/span>\n\t<\/div>\n<\/div>\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div>As a senior manager, you face unprecedented complexity, competing pressures, and daunting demands. Your ability to solve problems, transform performance, and maximize value has never been more essential. And the expertise to do so has never been more in-demand. This certificate program has the tools you will need to succeed. We encourage you to register your team (3-6 individuals) in this cohort setting where you will build a System Design Plan that will benefit your team and organization.<\/p>\n
The course is designed to help leaders, managers, and teams in any organization\u2014government, business, religious, or nonprofit\u2014discover an approach to operational excellence that brings together key principles, best practices, and practical tools from several disciplines\u2014service operations management, Theory of Constraints, systems thinking, and human-centered service design<\/p>\n<\/div>
With personalized coaching, you\u2019ll develop a System Design Plan related to your current work to help you:<\/p>\n<\/div>
- <\/i><\/span>Create clarity and focus to amplify your impact<\/div><\/li>
- <\/i><\/span>Design services for the best customer experience and outcomes<\/div><\/li>
- <\/i><\/span>Manage complex systems and processes<\/div><\/li>
- <\/i><\/span>Leverage limited resources to lighten workloads, increase capacity, and improve quality results<\/div><\/li>
- <\/i><\/span>\n
Measure and maximize value for your team, customers, funders, and other stakeholders<\/p>\n<\/div><\/li><\/ul>
<\/div><\/div><\/div>![](\"https:\/\/eccles-wpmedia.s3.us-west-2.amazonaws.com\/programs\/executive-education\/wp-content\/uploads\/2023\/07\/TOP-Team-Activity.jpg\" "\\"Team-Activity\\"")
<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/span>Course Feedback<\/h2><\/span><\/div><\/div><\/div>- <\/i><\/span>\n
\u201cLoved the program, the info provided is desperately needed for all levels of government\u201d<\/em><\/p>\n<\/div><\/li>- <\/i><\/span>\n
\u201cThis program would prove incredibly valuable to my organization\u201d<\/em><\/p>\n<\/div><\/li>- <\/i><\/span>\n
92% of participants strongly agree the course professionally benefitted them, their work output, and overall organization.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div>
Impact<\/h2><\/span><\/div><\/div><\/div><\/div><\/div><\/div>Individuals<\/h3><\/div>- <\/i><\/span>\n
Personalized coaching for your System Design Plan<\/strong><\/p>\n<\/div><\/li>- <\/i><\/span>\n
New expertise and a certificate<\/p>\n<\/div><\/li>
- <\/i><\/span>\n
Expanded network and opportunities<\/p>\n<\/div><\/li><\/ul>
<\/div><\/div><\/div>Teams<\/h3><\/div>- <\/i><\/span>\n
Synergy of shared vision and expertise<\/p>\n<\/div><\/li>
- <\/i><\/span>\n
System Design Plan<\/strong> to guide your team<\/p>\n<\/div><\/li>- <\/i><\/span>Group consultation to help you achieve positive results<\/div><\/li><\/ul><\/div><\/div><\/div>
Organizations<\/h3><\/div>- <\/i><\/span>\n
Receive a System Design Plan<\/strong> ready to produce results<\/p>\n<\/div><\/li>- <\/i><\/span>Investment in internal expertise rather than pay expensive external experts.<\/div><\/li>
- <\/i><\/span>\n
Access to ongoing learning opportunities<\/p>\n<\/div><\/li><\/ul>
<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/span>Logistics<\/h2><\/span><\/div><\/div><\/div><\/div><\/div><\/i>Format<\/strong>
\nIn-Person<\/p>\n<\/div><\/div><\/div><\/i>Class Time<\/strong>
\n8:30am \u2013 4:30pm<\/p>\n<\/div><\/div><\/div><\/i>Class Dates<\/strong>
TBD<\/p>\n<\/div><\/div><\/div>![](\"https:\/\/s3-us-west-2.amazonaws.com\/eccles-wpmedia\/programs\/executive-education\/wp-content\/uploads\/2022\/02\/utah-icon-l.png\" "\\"utah-icon-l\\"")
<\/span><\/div>Utah Resident Price<\/strong>
\n$950<\/p>\n<\/div><\/div><\/div><\/i>Out-of-State Price<\/strong>
\n$3,950<\/p>\n<\/div><\/div><\/div>- <\/i><\/span>\n
Students will be required to join a short orientation on Zoom.<\/p>\n<\/div><\/li>
- <\/i><\/span>\n
Breakfast, lunch, & snacks will be provided on class days.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div>
Spots Fill up Fast<\/span><\/p>\n<\/div><\/div><\/div><\/div>
As a senior manager, you face unprecedented complexity, competing pressures, and daunting demands. Your ability to solve problems, transform performance, and maximize value has never been more essential. And the expertise to do so has never been more in-demand. This certificate program has the tools you will need to succeed. We encourage you to register your team (3-6 individuals) in this cohort setting where you will build a System Design Plan that will benefit your team and organization.<\/p>\n
The course is designed to help leaders, managers, and teams in any organization\u2014government, business, religious, or nonprofit\u2014discover an approach to operational excellence that brings together key principles, best practices, and practical tools from several disciplines\u2014service operations management, Theory of Constraints, systems thinking, and human-centered service design<\/p>\n<\/div>
With personalized coaching, you\u2019ll develop a System Design Plan related to your current work to help you:<\/p>\n<\/div>
- <\/i><\/span>Create clarity and focus to amplify your impact<\/div><\/li>
- <\/i><\/span>
Design services for the best customer experience and outcomes<\/div><\/li>- <\/i><\/span>
Manage complex systems and processes<\/div><\/li>- <\/i><\/span>
Leverage limited resources to lighten workloads, increase capacity, and improve quality results<\/div><\/li>- <\/i><\/span>
\nMeasure and maximize value for your team, customers, funders, and other stakeholders<\/p>\n<\/div><\/li><\/ul>
<\/div><\/div><\/div><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/span>Course Feedback<\/h2><\/span>
<\/div><\/div><\/div>- <\/i><\/span>\n
\u201cLoved the program, the info provided is desperately needed for all levels of government\u201d<\/em><\/p>\n<\/div><\/li>
- <\/i><\/span>
\n\u201cThis program would prove incredibly valuable to my organization\u201d<\/em><\/p>\n<\/div><\/li>
- <\/i><\/span>
\n92% of participants strongly agree the course professionally benefitted them, their work output, and overall organization.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div>
Impact<\/h2><\/span>
<\/div><\/div><\/div><\/div><\/div><\/div>Individuals<\/h3><\/div>
- <\/i><\/span>\n
Personalized coaching for your System Design Plan<\/strong><\/p>\n<\/div><\/li>
- <\/i><\/span>
\nNew expertise and a certificate<\/p>\n<\/div><\/li>
- <\/i><\/span>
\nExpanded network and opportunities<\/p>\n<\/div><\/li><\/ul>
<\/div><\/div><\/div>Teams<\/h3><\/div>
- <\/i><\/span>\n
Synergy of shared vision and expertise<\/p>\n<\/div><\/li>
- <\/i><\/span>
\nSystem Design Plan<\/strong> to guide your team<\/p>\n<\/div><\/li>
- <\/i><\/span>
Group consultation to help you achieve positive results<\/div><\/li><\/ul><\/div><\/div><\/div>Organizations<\/h3><\/div>
- <\/i><\/span>\n
Receive a System Design Plan<\/strong> ready to produce results<\/p>\n<\/div><\/li>
- <\/i><\/span>
Investment in internal expertise rather than pay expensive external experts.<\/div><\/li>- <\/i><\/span>
\nAccess to ongoing learning opportunities<\/p>\n<\/div><\/li><\/ul>
<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/span>Logistics<\/h2><\/span>
<\/div><\/div><\/div><\/div><\/div><\/i>Format<\/strong>
\nIn-Person<\/p>\n<\/div><\/div><\/div><\/i>Class Time<\/strong>
\n8:30am \u2013 4:30pm<\/p>\n<\/div><\/div><\/div><\/i>Class Dates<\/strong>
TBD<\/p>\n<\/div><\/div><\/div><\/span><\/div>Utah Resident Price<\/strong>
\n$950<\/p>\n<\/div><\/div><\/div><\/i>Out-of-State Price<\/strong>
\n$3,950<\/p>\n<\/div><\/div><\/div>- <\/i><\/span>\n
Students will be required to join a short orientation on Zoom.<\/p>\n<\/div><\/li>
- <\/i><\/span>
\nBreakfast, lunch, & snacks will be provided on class days.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div>
Spots Fill up Fast<\/span><\/p>\n<\/div>
<\/div><\/div><\/div> - <\/i><\/span>
- <\/i><\/span>
- <\/i><\/span>
- <\/i><\/span>
- <\/i><\/span>
- <\/i><\/span>
![\"Transformational](\"https:\/\/s3-us-west-2.amazonaws.com\/eccles-wpmedia\/programs\/executive-education\/wp-content\/uploads\/2022\/01\/Transformational-Operations-Performance-TOP-in-Government-Nonprofits-Certificate.jpg\" "\\"Transformational")
<\/span><\/div><\/div>